Terms & Conditions

Overview

This website is operated by Aqua Group Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Aqua Group Ltd.
BodyBraces.co.uk offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or elsewhere on this website. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted by Krystal. They provide us with an online e-commerce platform that allows us to sell our products and services to you.

General conditions

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Payments

All payments for items on the BodyBraces.co.uk online shop are made via Stripe or Paypal, and include postage unless otherwise stated. For made to order and custom commissions we will invoice you directly and require a 50% deposit to confirm the order, with the balance payable 2 weeks prior to delivery.

Accuracy, completeness and timeliness of information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Modifications to the service and prices

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Products or services

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Accuracy of billing and account information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

Shipping

We provide free shipping to a number of countries around the world from our warehouses based in the United Kingdom, United States, France, Spain, Germany and China by ePacket or EMS and in USA by USPS.
Due to the cost of delivery to some parts of the world, a nominal fee is required to ship to some locations. The price will be displayed during the checkout process if applicable to your selected shipping destination.

Shipping Worldwide

We are proud to offer international shipping services. However, there are some locations we are unable to ship to.
If you happen to be from one of those countries please enter a support ticket for more information.

Products in our store often have the choice of warehouse you can order from, please select the nearest location to you for the quickest delivery.

Customs

We are not responsible for any customs fees you may be charged after your order has been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your respective country.

Shipping Times

Estimated shipping times vary by location. These are our estimates:

Location*Estimated Shipping Time
United States10-20 Business days
Canada, Europe10-20 Business days
Australia, New Zealand10-30 Business days
Central & South America15-30 Business days
Asia10-20 Business days
Africa15-45 Business days

Max delivery time – 45 business days.
*This doesn’t include our 2-5 day processing time.

Tracking information

You will receive an email with a tracking number once your order has shipped.
NOTE: Some free delivery services do not provide tracking information.
For logistical reasons, items in the same order may be sent in separate deliveries even if you’ve specified combined shipping.

If you have any other questions relating to our shipping processes, please contact us and our support team will do their best to help.

Returns

All our products are backed with 30 day money back guarantee.
If you wish to begin processing a return, login to your account and go to My Tickets > Open a Support Ticket > Select the Returns Department.
Simply include details about why you wish to return your item and our team will respond with the next step.

IMPORTANT: DO NOT send your item back to us unless we have authorised your return request with an RMA number.
Authorisation will be confirmed by response to your support ticket.

If you are not satisfied with your purchase, you can return it for a replacement or refund. The cost of return shipping is the responsibility of the customer, we strongly recommend you use a recorded delivery service. We can not be held responsible for any returns that are lost in transit.

If you are unsure how to proceed with a return, please contact us first and we will guide you through the required steps.
We are always ready to help!
Please do not return an item without a valid RMA number, as the return will not be processed.

Order Cancellations

Orders can only be cancelled before they are shipped, after shipping an order can not be cancelled.
If you have paid for your order and you need to change or cancel it, please contact us within 12 hours, after this time we may not able to change your order.

Refunds

Everyone who shops at BodyBraces.co.uk receives the following guarantees:

Full refund if you don’t receive your order;
Full refund if your order does not arrive within the guaranteed time (45 business days not including 2-5 business days processing);
Full or partial refund if the item is not as described;

Full refunds are not available under the following circumstances:

Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address).
Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).

If you request a return for an item that is not faulty, the item and packaging must be in a ‘as new’ resalable condition to qualify for a full refund.
If the item or packaging is damaged there will be a restocking fee of 20% of the item price inclusive of tax (where applicable).

Personal information

Your submission of personal information through the store is governed by our Privacy Policy. For more detail, please review our Privacy Policy.

Governing law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Kingdom.

Changes to terms of service

You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Contact information

Questions about the Terms of Service should be sent to us at info@bodybraces.co.uk